Shipping Info

Shipping Information

 

Shipping Rates

  • Free Shipping: Enjoy free standard shipping on all orders over $75 within New Zealand.
  • Standard Shipping: A flat rate of $6 applies to all orders under $75 within New Zealand.
  • Rural Shipping: A flat rate of $9 applies to rural deliveries within New Zealand.
  • Shipping to Australia: Flat rate of $20.

Delivery Times

Delivery times are estimates and may vary due to factors such as location, weather, or courier delays.

  • Standard Shipping: Orders are typically delivered within 5-7 business days.
  • Rural Shipping: Orders to rural areas may take 5-9 business days.

Order Processing

Orders are processed within 1-2 business days.

We ship Monday through Friday, excluding public holidays.

Local Pick-Up

Local pick-up can be arranged in the Motueka and Nelson region. We also have a booth at the weekly Saturday markets in Nelson for arranging pick-up as well.


 

Returns Policy

Returns Eligibility

  • We accept returns within 30 days of delivery for unused, undamaged items in their original packaging.

Return Process

  1. Contact Us: Email our customer service team at hello@maemaepure.co.nz to request a return authorisation.
  2. Package Your Item: Securely package the item with the original packaging and include the order confirmation or receipt.
  3. Ship the Item: Send the return to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the item is faulty or incorrectly shipped.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us within 7 days of delivery at hello@maemaepure.co.nz
  • We will provide a prepaid return label for faulty or incorrect items and offer a full refund or replacement, as per your preference.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired item.